A dental practice group with 600+ offices across 21 states partnered with TOG to improve patient scheduling and support. Growing from 15 to 120 agents across Belize and El Salvador after outperforming the incumbent vendor, TOG delivered HIPAA-compliant training, tech integration, and leadership development. Results included a 33% reduction in cost per appointment, 87% higher book-to-call conversion, and a 21% increase in orthodontic add-ons.