Discover how GuruAssist uses AI-driven automated evaluations and real-time agent assist to improve quality, speed onboarding, and elevate CX. Contact centers face constant pressure to resolve issues faster, improve customer satisfaction, and deliver consistent quality across every interaction. AI-driven solutions for automated evaluations and real-time agent assistance help teams meet

As customer expectations continue to rise and call volumes fluctuate across voice and digital channels, customer care leaders are under increasing pressure to deliver better outcomes with fewer resources. Agent-assist AI has emerged as one of the most practical and ROI-driven applications of contact center AI, not as an experimental

Outsourcing has become a strategic advantage for companies seeking efficiency, specialized expertise, and scalable operations. Yet the distinctions between onshore, nearshore, and offshore can be hard to parse when you are deciding how to structure customer experience, back-office, and technical support programs. This guide clarifies each model, compares them across