A problem arises when a prospective student calls to ask about their financial aid application, and outdated security calls keep the support agent from accessing their records. A catastrophe happens when an admitted student sends a message about a transcript issue, but the agent accidentally exposes another student’s information. This

In today’s volatile business environment, customer demand doesn’t follow a predictable schedule. One day you may be handling routine inquiries, the next you’re managing a surge of support requests from a product launch, system outage, or seasonal peak. Traditional customer service models, with their fixed staffing and rigid processes, simply

Most colleges invest heavily in recruiting their future prospects, yet the real revenue risk often sits with students who are already on campus, quietly considering a transfer or withdrawal. A modern contact center can be the connective tissue that holds those learners in place, supporting them through financial shocks, academic