Division of Superior Group of Companies
Division of Superior Group of Companies
Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
Passion in Every Connection
Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
By shifting from strict call-time limits to experience-focused support, TOG helped this leading utility partner achieve a 95% QA score, 4.6+ CSAT, and over 90% first-call resolution. Removing the 8-minute AHT cap empowered agents to focus on accuracy and empathy, reducing escalations and improving operational efficiency.
TOG helped a luxury retail brand achieve a 64% reduction in ticket volume, 97% quality scores, and a CSAT improvement to 4.53. Through the Guru approach that combines data insights, process refinement, and personalized care, we streamlined service operations while elevating customer experience.
As businesses continue to look for smarter, more flexible ways to scale operations and improve customer experiences, outsourcing remains a powerful strategy. While offshore and nearshore models often dominate the conversation, onshore outsourcing offers distinct advantages that make it an ideal choice for many organizations. For companies that value seamless
Partner with us to drive growth. Start your journey with our AI Call Center Solutions today and revolutionize your customer experience.