Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
Passion in Every Connection
Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.
SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE FOURTH QUARTER AND YEAR ENDED DECEMBER 31, 2018 SEMINOLE, Fla. – February 21, 2019 – Superior Group of Companies, Inc. (NASDAQ: SGC), today announced its fourth quarter and year-end operating results for 2018. The Company announced that for the year
Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards. Companies invest heavily in establishing quality assurance standards, deciding on Key Performance Indicators (KPI) benchmarks, and building custom reports and dashboards all designed to measure agent’s performance and
If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do. Customer Service, once promoted as
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