As customer expectations continue to rise and call volumes fluctuate across voice and digital channels, customer care leaders are under increasing pressure to deliver better outcomes with fewer resources. Agent-assist AI has emerged as one of the most practical and ROI-driven applications of contact center AI, not as an experimental

Outsourcing has become a strategic advantage for companies seeking efficiency, specialized expertise, and scalable operations. Yet the distinctions between onshore, nearshore, and offshore can be hard to parse when you are deciding how to structure customer experience, back-office, and technical support programs. This guide clarifies each model, compares them across

Choosing the right outsourcing pricing models can be the difference between predictable growth and unexpected costs. Whether you’re exploring offshore outsourcing for customer support, software development, or broader business processes, understanding how different pricing models work empowers you to make confident, strategic decisions. At The Office Gurus, we believe pricing