Knowledge management (KM) is the discipline of capturing, organizing, and using an organization’s collective knowledge so people can find relevant information quickly and make informed decisions. A simple definition of knowledge management is: aligning people, process, and technology to turn existing knowledge into valuable assets that improve business outcomes, customer

Learn how Secure Automated Financial Routing (SAFR) streamlines PCI-compliant payments in call centers. Discover how TOG’s AI-enabled solution reduces risk, enhances security, and improves payment completion rates for enterprise operations. Businesses handling customer payments through contact centers face consistent challenges: rising compliance costs, increased fraud risk, and customer frustration caused

An outbound call center (often called an outbound contact center) is a contact center where agents primarily place outgoing calls to current or potential customers. Unlike inbound call centers, where teams handle incoming calls and incoming customer inquiries, outbound call centers focus on outreach to contact customers, generate demand, and