Graduating from the classroom feels great…until the first live call comes. New agents have to translate bullet point scripts into real conversations, navigate rapid-fire objections, and keep handle times in check. That leap from theory to practice is where most contact center programs either win or lose. Below is the

Click and collect, or buy online, pick up in store (BOPIS), has become a staple of modern retail, giving customers near-instant gratification and merchants a valuable way to improve store traffic. Unfortunately, that same speed that customers love also attracts fraudsters who look to exploit gaps between online checkout and

Ziplining through cloud forests, kayaking bioluminescent bays, or hiking dormant volcanoes; eco adventure tourism has exploded as travelers swap poolside loungers for carbon conscious thrills. Yet the very factors that make these trips unforgettable, like the remote locations and weather sensitivity, also amplify customer experience challenges. Miss one waiver email