AI Chatbots on Campus: Enhancing Self‑Service While Preserving the Human Touch
Students no longer wait for office hours. They DM admissions at midnight, text FAFSA questions between classes, and expect instant password resets when the LMS locks them out. AI chatbots are perfect for that “always on” expectation, but only if they’re backed by humans who can step in when emotions, money, or compliance are on […]