The integration of technology and human touch is the key to enhance your customer experience strategy. By The Office Gurus In today’s digital age, businesses continually seek ways to improve the customer experience. One effective strategy is integrating technology and the human touch. By merging the efficiency of technology with

By Matt McGeorge (VP Business Development) Learn about the benefits of choosing the best nearshore outsourcing company, and take your customer service to the next level. What is Nearshore Outsourcing? Nearshore outsourcing is a business strategy where companies delegate specific tasks or processes to external service providers in nearby countries.

By Matt McGeorge (VP Business Development) An organization’s corporate culture influences its employees’ behavior, attitudes, and performance. Find out how culture impacts your results. A few weeks ago, I spoke with a friend who is looking to outsource his contact center operations. When I asked what he looks for in