Discover how The Office Gurus helps clients save money by using technology with partners like RingCentral. Jaimie Bell, VP of Client Solutions at TOG, stated that “the software Ring CX allows smooth transitions between email, chat, and voice. This feature creates a seamless experience for both agents and customers during

By Eduardo Parker (WFM Director) At the recent America’s WFM Summit 2024 held in México, organized by the Global WFM (GWFM) Forum Institute and Chartered Body, I had the pleasure of discussing some of the big trends that are shaping our industry right now. The discussion focused on how AI

In today’s fast-paced business environment, contact centers are crucial touchpoints between companies and their customers. The efficiency and effectiveness of these centers can significantly impact customer satisfaction and, consequently, the overall success of a business. One of the most transformative technologies enhancing contact center operations is Artificial Intelligence (AI) data