The definition of outsourcing has broadened in the last 20 years. A company may choose to outsource their back office functions, human resources, payroll, or the more traditional model of customer service, support or sales. What an organization chooses to outsource depends on a number of factors, including: While outsourcing

An outsourcing process is not complete once a service contract is signed. This only denotes the start of business relationship! Consider how factors discussed during the negotiating process may impact the ongoing relationship.  Here are some factors to consider when negotiating and after the contract has been signed: 1. CHOOSING

Many companies when making a decision to outsource focus primarily on cost. Companies that have or are outsourcing realize that cost is only a part of the equation when selecting the right partner. Finding the right partner and a successful one is like a marriage. Is there a cultural affinity