Once an agreement has been executed with an outsourcing partner, the key to the success of that relationship is viewing each other as equals. If the relationship has been planned properly, expectations are already in place on both sides, and there has been “buy-in” from both parties, the relationship should

By 2022, the global market for Business Process Outsourcing (BPO) is projected to reach US$262.2 billion [1]. BPO call centers continue to provide a cost-effective alternative solution to properly staffing and managing an in-house customer service or sales team. Not only do growing businesses face the challenges related to scaling

THERE ARE MANY FACTORS TO CONSIDER WHEN DECIDING WHETHER OR NOT TO OUTSOURCE.  HERE IS A TOP 10 LIST, BUT MAKE SURE TO CONDUCT THOROUGH DUE DILIGENCE ON THE OUTSOURCING PARTNER YOU CHOOSE.  NOT ALL COMPANIES ARE CREATED EQUAL, BUT IF YOU CHOOSE THE CORRECT PARTNER YOU WILL BENEFIT GREATLY.