The pandemic may have jump-started virtual visits, but telehealth is staying firmly in the mainstream thanks to patient demand and payer incentives. By 2025, analysts expect more than one billion virtual encounters worldwide—covering everything from behavioral health check‑ins to remote chronic‑care monitoring. Despite the prevalence of telehealth, many organizations still

Budget season is here, and CX leaders everywhere are asking the same question: “Should we keep support in‑house or shift to a specialist?” The answer in 2025 is increasingly based on analytics. Hidden expenses—from cloud licenses to employee churn—have pushed internal costs higher than many CFOs realize, while modern outsourcing

Protecting patient data is a lot more than just a legal box to tick; it’s the foundation of patient trust. Despite this, many healthcare organizations still outsource to so-called “healthcare‑ready” vendors that lack the controls, culture, and training required by HIPAA. Here at The Office Gurus, we regularly help hospitals,