A traveler spends twenty minutes comparing beachfront villas, choosing dates, entering two of three credit‑card fields…and then they close the tab. Sound familiar? Booking abandonment rates in travel can top 80%, even dwarfing retail cart abandonment. While price is sometimes the culprit, more often this is triggered by unanswered questions

Imagine this scenario: a patient calls to refill their heart medication and is placed on hold for 12 minutes. By the time an agent answers, the patient’s anxiety is through the roof and their confidence in their care team has plummeted. The agent comes across to them as untrained. Now,

A penthouse guest who pays four figures a night doesn’t care that your phone lines just lit up after a flight delay. They expect instant, polished support—whether they’re calling from a chauffeured car or tapping “chat” from a poolside cabana. Delivering that level of service for every premium traveler, across